Practice the call before it costs you the sale.
Live voice roleplay with insurance prospects who push back. Your floor gets the reps; your leads stay untouched.
7 days free · Cancel any time
Dana Whitfield
47 · contractor, two vehicles
Coaching: Hints
A simulated practice call. The prospect, Dana Whitfield, 47, is an auto-insurance aged-lead callback at hard difficulty. She says: “Hello?” The producer answers: “Hi Dana? Brightline, about your auto renewal.” She says: “Wait, are you local or is this a call center?” The live coach shows a hint: “Answer it plainly. Name your town.” The producer answers: “Local. We're on Main, by the feed store.” She says: “Oh okay, I've had like 6 of these this week.” The live coach shows a hint: “She's still here. Ask one number, not two.” The producer answers: “One question. What's it running you a month?” She says: “More than it was, like 30 bucks more.” The live coach shows a hint: “Don't push for exact. $30 is the whole reason.” The producer answers: “That's worth 20 minutes. Thursday morning?” She says: “Yeah, okay, Thursday. Just not too early.”
From setup to scorecard in ten minutes.
01
Set the call
Line, difficulty, how much you know going in.
Line of business
Difficulty
What you know going in
Live coaching
02
Take the call
A real voice conversation. Hints on screen if they need them.
Lead sheet, on screen the whole call
03
Read the scorecard
Five dimensions, and one thing to change next time.
8/10
Change this: you had her agreement at 7:51 and kept presenting for another fifty seconds.
600+scenarios, and no two dials alike.
Every one an authored person with their own numbers, history and reason to say no.
Life
Marcus Rivera, 34
“I'll be honest, that's more than I expected.”
Difficulty: Hard · new father, pricing term
Auto
Dana Whitfield, 47
“I've already got quotes from two other places.”
Difficulty: Medium · renewal up $380
Health
Eileen Barrett, 63
“As long as I keep my cardiologist, I'm listening.”
Difficulty: Easy · turning 65 in March
Training wheels that come off.
Same producer, same prospect, same objection. Less on screen every time.
Week one
Coaching level
Scripts
The words arrive as she talks.
She says
“$380 and no claims. Nothing's changed.”
On screen: the line to say
“$380 with a clean record. That's worth understanding before anyone quotes a number.”
Week three
Coaching level
Hints
The moment, not the words.
She says
“$380 and no claims. Nothing's changed.”
On screen: a nudge
She just raised price. Acknowledge it before you counter.
Week eight
Coaching level
Off
Same prospect, same difficulty, no help.
She says
“$380 and no claims. Nothing's changed.”
On screen: nothing
Nothing to read. You've answered this one forty times — the line is yours now.
For the owner
You see who's actually practicing.
A close score that hasn't moved in a month shows up here before it shows up in the pipeline.
What agencies say
We used to burn thirty leads getting a new producer comfortable on the phone. Now they've had forty conversations before they ever dial a real one.
The hints are the whole thing for me. My newest hire had the words in front of her for two weeks, and now she doesn't need them.
I stopped guessing which reps were practicing. The thirty-day panel tells me on Monday morning.
Stop training on live prospects.
Your whole floor, free for 7 days.